At Purrfect Grooming, we strive to provide high-quality content and services. We want you to be completely satisfied with your experience. This Refund Policy outlines our guidelines for refunds and returns for any digital products, courses, or services we may offer.

1. Satisfaction Guarantee

Purrfect Grooming offers a 100% satisfaction guarantee on all our digital products and services. If you're not completely satisfied with the quality of any item you've purchased, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Digital Products: Products that do not function as described or contain significant technical errors
  • Courses: Content that significantly differs from the advertised description
  • Consulting Services: Services that were not delivered as promised or were of unsatisfactory quality
  • Subscriptions: Requests made within the initial trial period, if applicable
  • Duplicate Purchases: If you accidentally purchased the same product twice

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

  • 14 days of purchase for digital products and courses
  • 7 days after service delivery for consulting services
  • Before the renewal date for subscription cancellations

We strongly recommend that you review digital products and courses promptly after purchase to ensure timely reporting of any issues.

4. How to Request a Refund

Refund Request Process:

  1. Contact Customer Service: Reach out to us via email at [email protected], by phone at +1 (667) 730-9658, or through the "Contact" section on our website.
  2. Provide Order Details: Include your order number, the items you're unsatisfied with, and the reason for your dissatisfaction.
  3. Documentation: If applicable, provide evidence of the issue (such as screenshots of errors or specific examples of how the product or service failed to meet expectations).
  4. Review: Our customer service team will review your request and may ask for additional information if needed.
  5. Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

5.1 Credit Card Refunds

For credit card purchases, refunds will be processed back to the original credit card used. Please note that it may take your credit card company 5-10 business days to post the refund to your account.

5.2 PayPal Refunds

For PayPal purchases, refunds will be processed back to your PayPal account, typically within 1-3 business days.

5.3 Bank Transfer Refunds

For purchases made via bank transfer, we will require your banking details to process the refund. Please allow 7-10 business days for these refunds to be processed.

6. Non-Refundable Items and Exceptions

The following items and situations are generally not eligible for refunds:

6.1 Non-Refundable Items

  • Digital products that have been downloaded or accessed (unless they contain significant errors or differ substantially from their description)
  • Personalized or custom services that have been delivered according to specifications
  • Gift cards or promotional credits

6.2 Exceptions

We may make exceptions to this policy at our discretion in the following circumstances:

  • Technical issues beyond your control that prevented access to digital content
  • Serious personal or medical emergencies (documentation may be required)
  • Instances where our materials contained significant factual errors or outdated information

7. Subscription Cancellations

7.1 Canceling a Subscription

You may cancel a subscription at any time by:

  1. Logging into your account and navigating to the subscription management section
  2. Contacting our customer support team

7.2 Refunds for Canceled Subscriptions

When you cancel a subscription:

  • If you cancel during a free trial period (if applicable), you will not be charged
  • If you cancel an active subscription, your access will continue until the end of the current billing period, and no refund will be issued for the current period
  • No prorated refunds are provided for unused portions of a subscription period

8. Fraudulent or Abusive Claims

We reserve the right to deny refund requests that we determine, in our sole discretion, are fraudulent, abusive, or excessive. This includes:

  • Multiple refund requests from the same customer
  • Requests that suggest a pattern of purchasing and refunding to access content without payment
  • Claims that contain false or misleading information

In cases of suspected fraudulent activity, we may also suspend or terminate the customer's account.

9. Contact Us

If you have any questions about our Refund Policy, please contact our customer service team:

Email: [email protected]

Phone: +1 (667) 730-9658

Address:
Purrfect Grooming
3329 Alanis Court Apt. 533
South Julian, YT H9L7N1
Canada

We aim to respond to all inquiries within 1-2 business days.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

The date of the last modification to this policy is identified at the top of the page.